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Shipping Policy

  • We aim to deliver the product to your shipping address. However, please note that it might not be possible for us to deliver to some locations as requested in your order. If this is the case, we will inform you using the contact details that you provide to us when you place your order and arrange for cancellation of the order or delivery to an alternative shipping address.
  • Upon delivery of the product, you may be required to sign for delivery. You agree to inspect the product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered product as reference in case of future communication with us.
  • Delivery charge for West Malaysia is RM7.50 and RM11.50 for East Malaysia. Free shipping only available for orders RM100 and above. 
  • Order will be delivered to you via the service of a courier service company of our choice. At this juncture, delivery service is extended to Malaysia only. For order placed before 12 noon, please allow one (1) to five (5) working days for Peninsular Malaysia and four (4) to eight (8) working days for East Malaysia including Labuan for processing from date of G-Robotech’s confirmation of acceptance of an Order within the aforesaid areas unless otherwise notified by G-Robotech.
  • We only deliver all products in our standard packaging.
  • All risk in the product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
  • You must be careful when opening the product so as not to damage it, particularly when using any sharp instruments.
  • If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
  • You are obliged to take all reasonable steps to ensure the safety standards and the general appropriateness of the product offered to you. You shall exercise your due care and diligence when using the product for yourself and/or any third party, and to the extent permitted by laws, you shall release from and indemnify us against all liability, cost, loss and/or expenses arising out of your use any of any of the products including (but not limited to) loss of income