Return and Refund Policy
- We do offer a 7 Days Free Return Service for product which are defective upon delivery.
- Please take note that warranty does not cover: If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 7 days.If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 7 days.
- Damages to items done deliberately or improper handling of it.
- Damages to products caused by either impact, liquid, sand or insect, natural disaster and act of God.
- Modifying, repairing the product without written consent.
- If there is a defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 7 days.
- Please keep the packaging well and return the goods as a whole.
- We offer a 7 days return period, with the buyer paying the return postage unless the item is proven defective upon receipt.
- G-Robotech will not be responsible if your shipment is lost or damaged during the return transit. However customers may claim compensation from the relevant delivery company.
- Once we have checked and confirmed the goods/products, customers will receive their refund or replacement within 7 business days after the confirmation.
- Policy on Out-of-Stock Items. Please contact us for investigation before you return the item to us.
- Scenario 1:
- All the products were in stock when your order was confirmed, but after your payment was confirmed, one of the products in your order went out of stock.
- In this case we will contact you and we may ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund you for those items out of stock.
- Scenario 2:
- The product was already out of stock when you made the order.
- In this case we will ship all products in the order only when the new stock for the out of stock product arrives. However, if a customer is willing to pay for the extra delivery fee to get the available items first we can ship the products that are available first. And once the out of stock arrives we will ship it out and notify customers.
- Scenario 1:
- Please contact us for investigation before you return the item to us.
- Email: firstname.lastname@example.org
- SMS/WhatsApp: +60103857299 (Mr Laveneish)
Please return your purchase to the following address:
Pusat Kemahiran IRC
No 2306 Jalan SJ 10/1
Taman Seremban Jaya,
70450 Seremban, Negeri Sembilan.